Derola | Privacy Policy
Last Updated: June 09, 2025 AMT
Contents
This Privacy Policy describes how, Whaleco Technology Limited, an Irish company ("Derola", "we", "us" or "our") handles personal information that we collect through our digital properties that link to this Privacy Policy, including our website (https://Derola.ae) and mobile application (collectively, the "Service"), and other activities as described in this Privacy Policy. At Derola, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users in connection with our Service.
# What Information We Collect
In the course of providing and improving our Service, we collect your personal information for the purposes described in this Privacy Policy. The following are the types of personal information that we collect:
Information that you provide
When you create an account, browse the Service, place an order at checkout, contact us directly, or otherwise use the Service, you may provide some or all of the following information:
- Account and profile. We collect your mobile phone number and/or email address as the login credentials for your account and assign a user identification number to your account. If you choose to register or log in via external third-party services, such as Facebook or Google, you agree we may collect your profile photo, username, and/or email address associated with the relevant third-party service provider. We also collect information in your profile, account settings and preferences in your Derola account. We also collect your region on a country/region basis.
- Purchases. We collect data related to your orders on the Service (e.g., transaction ID, transaction history), payment information required to complete the transaction (e.g., payment card number or other third-party payment information required for payment, billing address), information provided by you for product sizing purposes, your shipping address (e.g., city, state, country of residence, postal code), and recipient contact information (e.g., name, mobile phone number).
- Customer support activity. When you communicate with our customer service team through our customer support functions in the app/on the website, either with a customer service agent or with our virtual assistant (via the chatbot or hotline), through social media, or any other means, we will collect your communication history with us which includes any text, images, video, audio, or supporting documents exchanged between us.
- Information when you contact us. When you contact us, we collect the information you send us, such as reports, feedback, or inquiries about your use of the Service or information about possible violations of our Terms of Use or other policies.
- Chats with merchandise partners. When you chat with merchandise partners on Derola, we collect your chat communications and other related information.
- User-generated content. When you provide product reviews and ratings on the Service, we collect this information, including any accompanying images, videos, or text, as well as associated metadata.
- Promotion and event participation. We collect certain information when you participate in a contest, event, promotion, survey, giveaway or sweepstake, as part of the participation process, such as your desired prize selection. Such sweepstakes and contests are voluntary. We recommend that you read the rules and other relevant information for each sweepstake and contest that you enter. In addition, we collect information about your preferences for receiving marketing communications from us, as well as your interactions with them.
- Other information not explicitly listed here. We will collect other information that you provide for purposes as described in this Privacy Policy or for any other purpose disclosed to you at the time we collect your information.
Information from third-party sources
To the extent permitted by applicable laws, we may collect your personal information from other third-party sources, such as:
- Data providers. We receive and collect your personal information, such as identity verification information and fraud prevention risk-scoring, from information services to help us detect fraud regarding payments, prevent unauthorized transactions, and safeguard the Service.
- Marketing and advertising partners. We receive and collect your personal information from our marketing and advertising partners, such as business partners with whom we collaborate on marketing events and promotion of the Service. Specifically, we receive from these partners information including, for example, the specific advertisements you clicked on, attribution information via cookies and similar technologies to help us determine the origin of traffic to our Service, device data if you clicked on certain advertisements, responses to marketing emails, advertisements and offers, and audience information from marketing partners where they have the authority to share that information with us.
- Public authorities, public sources, and rights holders. We obtain your personal information which may include username, address, email, mobile phone number, purchase and/or payment information from third party sources, for example, as necessary to comply with our obligations, prevent, investigate and detect an alleged claim or crime, or for a party to assert their legal rights.
- Our payment processors. We obtain your personal information from our third-party payment processors who help us process transactions, provide our Service, and prevent fraudulent or illegal activity. The personal information our payment processors pass to us includes your name, email address, billing address, and phone number.
- Other third-party services. We collect your personal information from other third-party services, such as:
- Social media services, from whom we may collect your username, profile picture, and/or email address associated with the relevant third-party service provider, if you choose to register or log in via said third-party service.
- Logistics service providers, from whom we may collect your logistics information, such as delivery progress and delivery address, and make this information available to you within your account, to effectively complete order fulfillment.
Information collected automatically
To enhance your experience with the Services and support the other purposes for which we collect personal information as outlined in this Privacy Policy, we may automatically collect information about you, your computer, or mobile device and your interactions with the Service and our communications over time, such as:
- Device data. We collect personal information about the device you use to access the Service, such as device model, operating system information, internet service provider, language settings, unique identifiers (including identifiers used for advertising purposes where permitted by law).
- Service usage information. We collect personal information about your interactions with the Service, including whether you opened our emails or clicked on links within our emails, the source from which you arrived at our pages, your browsing history, searched text and images and time spent on our pages, the items in your shopping cart, the pages you viewed, and your other interactions with our pages. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs.
- Location data. We collect your approximate location data (e.g., IP address). In order to select address faster and accurately to fill in your shipping address, with your permission, we collect the precise location data of your mobile device. Please note that for most mobile devices, you can manage or disable the use of precise location services for all applications in the settings menu of your mobile device.
Information collected automatically
We collect information via cookies and similar technologies stored on your device. These cookies are either necessary and required to provide our Service (for example, the cookies we use to display products relevant to your language and location) or optional (for example, the cookies used to track and measure the advertisements shown to you). To learn how to disable certain cookies, please read our Cookie and Similar Technologies Policy.
Declining to provide information
We need to collect your personal information to provide certain services. If you do not provide the information we require to provide the Service, we cannot provide the Service. Other information is optional, but without it, the quality of your experience of the Service may be affected.
# What Information We Collect
In the course of providing and improving our Service, we collect your personal information for the purposes described in this Privacy Policy. The following are the types of personal information that we collect:
Information that you provide
When you create an account, browse the Service, place an order at checkout, contact us directly, or otherwise use the Service, you may provide some or all of the following information:
- Account and profile. We collect your mobile phone number and/or email address as the login credentials for your account and assign a user identification number to your account. If you choose to register or log in via external third-party services, such as Facebook or Google, you agree we may collect your profile photo, username, and/or email address associated with the relevant third-party service provider. We also collect information in your profile, account settings and preferences in your Derola account. We also collect your region on a country/region basis.
- Purchases. We collect data related to your orders on the Service (e.g., transaction ID, transaction history), payment information required to complete the transaction (e.g., payment card number or other third-party payment information required for payment, billing address), information provided by you for product sizing purposes, your shipping address (e.g., city, state, country of residence, postal code), and recipient contact information (e.g., name, mobile phone number).
- Customer support activity. When you communicate with our customer service team through our customer support functions in the app/on the website, either with a customer service agent or with our virtual assistant (via the chatbot or hotline), through social media, or any other means, we will collect your communication history with us which includes any text, images, video, audio, or supporting documents exchanged between us.
- Information when you contact us. When you contact us, we collect the information you send us, such as reports, feedback, or inquiries about your use of the Service or information about possible violations of our Terms of Use or other policies.
- Chats with merchandise partners. When you chat with merchandise partners on Temu, we collect your chat communications and other related information.
- User-generated content. When you provide product reviews and ratings on the Service, we collect this information, including any accompanying images, videos, or text, as well as associated metadata.
- Promotion and event participation. We collect certain information when you participate in a contest, event, promotion, survey, giveaway or sweepstake, as part of the participation process, such as your desired prize selection. Such sweepstakes and contests are voluntary. We recommend that you read the rules and other relevant information for each sweepstake and contest that you enter. In addition, we collect information about your preferences for receiving marketing communications from us, as well as your interactions with them.
- Other information not explicitly listed here. We will collect other information that you provide for purposes as described in this Privacy Policy or for any other purpose disclosed to you at the time we collect your information.
Information from third-party sources
To the extent permitted by applicable laws, we may collect your personal information from other third-party sources, such as: