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Derola | Return and Refund Policy

Last Updated: June 09, 2025 AMT

Contents

If you are not satisfied with what you bought on Derola you may be eligible to return it and get a refund by following the simple procedure set out in this Return and Refund Policy.

1. How do I make a return?

You can make a return by following these steps:

I. Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on "Save your Order" in your Temu order email to make a return.

II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.

III. Select the items you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.

IV. If there is no need to return your items, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click "Submit".

V. If you need to return your items, you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the items. Return shipping is free on your first return of one or multiple returnable items for EVERY order within 90 days from the date of purchase with some exceptions.

VI. Please place all returned items into one package and use the return label we provided to send it. The original barcode for each item should also be included.

If you cannot find it:

Please use transparent bags to individually package items without barcodes before placing them in the return package.
After the warehouse receives the items and they pass quality inspection, the refund will be issued.
If you do not receive the refund afterwards, please contact us for further assistance.

Please make sure to keep the barcode of each item in your next purchase so that you can receive your refund smoothly.

VII. After placing all the return items in one package, please print and tape the return label we provided onto the outside of the package. Send your package back from the nearest HayPost location and you're done!

VIII. You can check the refund status of your items on your order details page or through Temu's SMS/Email/Push notifications.

Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated.

2. Is the return shipping free?

Return shipping is free on your first return of one or multiple returnable items for EVERY order within the return window.

When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.

If you have already returned items from an order and would like to return additional items from that same order, you can still do so as long as the return window has not closed.

We recommend that you try to send back your return items in one shipment to avoid paying additional fees.

For the second and subsequent refunds from the same order, you can use the return label we provide and pay a 1,275 ֏ shipping fee, which will be deducted from your refund.

3. Where can I find the return label after applying?

You can find your return label in two different locations in "Your Orders"

Click on "All Orders"→"Print your return label and start return"→click on "Print return label"
You may also click "Returns"→"Print return label"→to download and print your return label.